Welcome to Pet Circle. We've tried to simplify the terms and conditions you automatically agree to when browsing our website by adding a plain English explanation to certain sections of this page - but always read the full text for details!
This website is owned and operated by Millell Pty Ltd (ABN 17 148 151 213) trading as Pet Circle (Owner) under the domain name "www.petcircle.com.au" (Website). You acknowledge that by accessing and using this Website or Products provided by Pet Circle, you agree to be bound by the following terms and conditions (Terms). We reserve the right to change the Terms at any time. By continuing to use the Website you agree to be bound by any amended terms and conditions. You should check from time to time to see if the Terms have been amended. The terms "we", "us", "our", "Pet Circle", "Millell Pty Ltd" and the "Website" refers to the Owner whose registered postal address is PO BOX 14, Alexandria, NSW 1435. The term Website includes any other website owned and operated by the Owner.
Put simply... Welcome, here are the terms that you agree to when using the Pet Circle Website, including making purchases.
You acknowledge and agree that you will only use the Website on a personal and non-commercial basis and information obtained from the Website:
Put simply... When using the Website, you aren't allowed to steal any of our content or hack or disrupt the Website in any way. Please play nice!
Pet Circle, including but not limited to its directors, officers, employees, agents, representatives and third-party content providers, does not under any circumstances make any warranty or representation that the Website will be uninterrupted or error-free.
Pet Circle makes every effort to ensure that the Website is running efficiently and smoothly, however we take no responsibility and will not be liable for the Website being unavailable for any reason whatsoever.
Put simply... Although we try our hardest to keep the Website running smoothly, mistakes sometimes happen!
In order to access some of the features of the Website you will need to become a member.
If during the process of becoming a member you provide any information which is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete we may suspend, terminate or refuse both your current and future access to and use of the Website.
Put simply... When you make an account with Pet Circle, you need to provide accurate information. If you don't, we may suspend, terminate or refuse future access to our Website.
When you place an order with Pet Circle, it is an offer by you to purchase a particular Product or Products for the specified price shown on the Website at the time of the order and in accordance with these Terms. Pet Circle reserves the right to limit the quantity of products you may purchase from us.
Pet Circle reserves the right to reject your offer to purchase Products for any reason whatsoever, including but not limited to:
Under such circumstances, Pet Circle may contact you to make alternative arrangements or to request further information from you in order to verify your Order or payment method.
Prices and availability of Products are subject to change without notice.
Pet Circle will not be held liable or responsible for lack of stock or sold out items due to third party supplier or manufacturer issues. In the event of this occurring, Pet Circle will contact you in order to offer you a refund (or, if you so choose, an alternative item or store credit).
Put simply... We may have to cancel your order if we find a price error, something very wrong in the Product description, or if we think you're buying too much (perhaps to sneakily resell elsewhere). We will always do this within reason, though. We're also able to change prices without notice - but we will let you know if there's an awesome sale happening!
Also, if one of our suppliers can't get a product to us for a while and the product is listed as out of stock, we'll usually contact you to let you know and offer another product, a refund or store credit.
You acknowledge that all material published or appearing on the Website, including but not limited to designs, logos, graphics, images, icons, photographs, typefaces, software, data, information, pictures, and other materials, including all third party content and user generated content (collectively, Content) is the sole property of the Owner. The Content may not be reproduced, published or transmitted without prior written consent from the Owner. Infringement of copyright, trademark and/or other intellectual property rights may result in civil and/or criminal penalties.
The words "Pet Circle" is a registered trademark and governed under intellectual property law. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.
All rights not expressly granted herein are reserved.
Put simply... Our graphic designers, content writers, programmers, and a whole bunch of other people work really hard to make the Website run smoothly and look the part. That's why it's protected by law. If you steal any of our property - including images, photographs, data, designs, any of that - we can take legal action.
Please refer to the Privacy Policy for further conditions relating to your personal information, what we collect and how it may be used. By continuing to use the Website you agree to the terms of the Privacy Policy (as amended from time to time).
Put simply... Sometimes we collect your information while you're using our Website - to see why, have a look at our Privacy Policy.
In the event that a Product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Pet Circle reserves the right to refuse or cancel any orders placed for Products listed at the incorrect price. Such occurrences may warrant a refund or store credit and will be assessed on an ad hoc basis.
If there is any inconsistency between the prices shown in Pet Circle catalogues, emails or other promotional material and the prices shown on the Website due to human or typographical error, Pet Circle reserves the right to nominate which price the Product will be sold for and Pet Circle will not be held liable or responsible in any way.
Put simply... We're only human, and sometimes mistakes happen. If there's a price difference between an item in a printed catalogue or online advertisement, and a Product on our Website, we have the final say on the price (thankfully, our prices are always pretty great!).
If Pet Circle, at its discretion, provides a "new customer offer", that offer: